{"id":388,"date":"2026-03-12T16:28:09","date_gmt":"2026-03-12T16:28:09","guid":{"rendered":"https:\/\/alegriahermanosbernardillo.com\/?page_id=388"},"modified":"2026-03-12T20:16:39","modified_gmt":"2026-03-12T20:16:39","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/alegriahermanosbernardillo.com\/?page_id=388","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"388\" class=\"elementor elementor-388\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70482d38 e-flex e-con-boxed e-con e-parent\" data-id=\"70482d38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-642c08b0 e-con-full e-flex e-con e-child\" data-id=\"642c08b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-113c773c e-con-full e-flex e-con e-child\" data-id=\"113c773c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4a1b1 elementor-widget elementor-widget-heading\" data-id=\"4d4a1b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones \u2013 Son Bernardillo S.A.C.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55621f35 elementor-widget elementor-widget-text-editor\" data-id=\"55621f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"128\" data-end=\"372\">En <strong data-start=\"131\" data-end=\"163\">Alegr\u00eda Hermanos Bernardillo<\/strong> ponemos a tu disposici\u00f3n nuestro <strong data-start=\"197\" data-end=\"231\">Libro de Reclamaciones Virtual<\/strong>, en cumplimiento de las normas que protegen los derechos de los consumidores, conforme al <strong data-start=\"322\" data-end=\"371\">C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor<\/strong>. Atenderemos tus consultas, reclamos o sugerencias de manera oportuna, buscando brindar la mejor soluci\u00f3n posible y garantizando una atenci\u00f3n respetuosa. Si tienes alguna duda adicional, puedes comunicarte con nosotros a trav\u00e9s de nuestro canal oficial de contacto: <a href=\"mailto:abernardillo@Hotmail.com\"><strong>abernardillo@Hotmail.com<\/strong><\/a>\u00a0Ten en cuenta que toda solicitud ingresada por este medio ser\u00e1 atendida en un plazo m\u00e1ximo de <strong data-start=\"777\" data-end=\"796\">15 d\u00edas h\u00e1biles<\/strong>, de acuerdo con la normativa vigente.<\/p><h3 data-section-id=\"1llggpe\" data-start=\"836\" data-end=\"852\"><strong>Definiciones<\/strong><\/h3><p data-start=\"854\" data-end=\"934\"><strong data-start=\"854\" data-end=\"866\">RECLAMO:<\/strong> Disconformidad relacionada con los productos o servicios ofrecidos.<\/p><p data-start=\"854\" data-end=\"934\"><strong data-start=\"936\" data-end=\"946\">QUEJA:<\/strong> Disconformidad no relacionada con los productos o servicios; malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-784eaf58 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"784eaf58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;33&quot;,&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones MELCARD\" aria-label=\"Libro de Reclamaciones MELCARD\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"388\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"784eaf58\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c77dacd elementor-col-100\">\n\t\t\t\t\t<strong>Datos de la persona que presenta el reclamo<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre completo \/ Raz\u00f3n social\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_1f1d9f0 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1f1d9f0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_1f1d9f0]\" id=\"form-field-field_1f1d9f0\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ac4a36e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac4a36e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNro. de Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ac4a36e]\" id=\"form-field-field_ac4a36e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00b0 de documento\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_17128d4 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_17128d4]\" id=\"form-field-field_17128d4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9aea077 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9aea077]\" id=\"form-field-field_9aea077\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_45fee57 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_45fee57]\" id=\"form-field-field_45fee57\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_info_compra elementor-col-100\">\n\t\t\t\t\t<strong>Detalles general\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_fecha_incidente elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fecha_incidente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha del evento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_fecha_incidente]\" id=\"form-field-field_fecha_incidente\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_num_comprobante elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_num_comprobante\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNro. de Comprobante (Si aplica)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_num_comprobante]\" id=\"form-field-field_num_comprobante\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00b0 de comprobante \/ pedido\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_26e0df6 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_26e0df6]\" id=\"form-field-field_26e0df6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto reclamado (S\/)\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_edb8ef0 elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_edb8ef0]\" id=\"form-field-field_edb8ef0\" rows=\"4\" placeholder=\"Descripci\u00f3n del evento\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d6baa63 elementor-col-100\">\n\t\t\t\t\t<strong>Detalles de su reclamo<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e34ef5b elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e34ef5b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de incidencia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e34ef5b]\" id=\"form-field-field_e34ef5b\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_803dd76 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_803dd76]\" id=\"form-field-field_803dd76\" rows=\"4\" placeholder=\"Detalle del reclamo o queja\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_acciones_solicitadas elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_acciones_solicitadas]\" id=\"form-field-field_acciones_solicitadas\" rows=\"4\" placeholder=\"Acciones solicitadas\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_declaracion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_declaracion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDeclaraci\u00f3n de conformidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Declaro que la informaci\u00f3n proporcionada es veraz y autorizo el tratamiento de mis datos personales para la gesti\u00f3n del reclamo.\" id=\"form-field-field_declaracion-0\" name=\"form_fields[field_declaracion]\"> <label for=\"form-field-field_declaracion-0\">Declaro que la informaci\u00f3n proporcionada es veraz y autorizo el tratamiento de mis datos personales para la gesti\u00f3n del reclamo.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-33 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar Reclamo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones \u2013 Son Bernardillo S.A.C. En Alegr\u00eda Hermanos Bernardillo ponemos a tu disposici\u00f3n nuestro Libro de Reclamaciones Virtual, en cumplimiento de las normas que protegen los derechos de los consumidores, conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor. Atenderemos tus consultas, reclamos o sugerencias de manera oportuna, buscando brindar la mejor soluci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-388","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/pages\/388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=388"}],"version-history":[{"count":31,"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/pages\/388\/revisions"}],"predecessor-version":[{"id":506,"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=\/wp\/v2\/pages\/388\/revisions\/506"}],"wp:attachment":[{"href":"https:\/\/alegriahermanosbernardillo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}